Refund policy

At Mine, your trust means everything to us. We want every purchase to feel safe, reliable, and worry-free. While we hope you’ll love your new product, we understand that sometimes things don’t work out. Here’s how we handle returns and refunds:

🕒 Return Window

You may request a return within 15 days of delivery.
To be eligible, items must be unused, in their original packaging, and in the same condition that you received them.

🍼 Defective or Faulty Items (Warranty)

All of our products are covered by a 1-year warranty.
If your product is defective or malfunctions during normal use, we will:
- First, attempt to resolve the issue with repair parts or guidance.
- If repair is not possible, we will replace the unit free of charge.
- If replacement is unavailable, we will issue a full refund.

🚚 Return Shipping Costs

We want returns to be stress-free. All return shipping costs are covered by us when the return or warranty claim is approved.

💳 Refund Method

Approved refunds will be processed to your original method of payment.
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

❌ Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of used products, unless they are defective and covered under warranty.
Any product returned in visibly used or damaged condition (not due to a defect) will not be eligible for a refund.

📩 How to Start a Return or Warranty Claim

Contact us at info@mineandfind.com with your order number, details of the issue, and (if applicable) photos or videos.
Our support team will guide you through the process and provide a return shipping label.
Once your return is received and inspected, we will notify you of approval and process your refund, replacement, or repair.

🛡️ Our Promise

At Mine, we know peace of mind matters. That’s why every purchase is backed by our clear, fair policy: if it’s unused, return it; if it’s defective, we’ll make it right.